2006.4-2007.3 Yearbook of NILIM
Research Summary
Housing Department
| Reference Number | Y060605 |
| Title | Research on Management System to grasp Customer Satisfaction on the Public Buildings |
| Start-End Date | 2005.4-2007.3 |
| Division | Housing Department, Housing Production Division Housing Department, Housing Stock Division Building Department, Structural Standards Division |
| Author | Housing Production Division, Head, Mizuo INUKAI Housing Stock Division, Senior Researcher, Tairou SHIROTANI Structural Standards Division, Researcher, Kumiko ONO |
| Summary | Government buildings should be easy to access, comfortable and safe. A decision was made to help improve Customer Satisfaction by quantifying the relation of these desired characteristics to various aspects of various buildings. This method has been used to evaluate the effectiveness of improvements. We created the Management System for Customer Satisfaction with government buildings. |